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ASK QUESTION? CREATE AN INQUIRY!
Please click the Start Your Inquiry button above to begin your Luxury Experience.
You will be redirected to our inquiry form to completed; we will contact you within 72 hours to discuss your Luxury Experience. Next an invoice will be sent to book your Experience. Once we receive your fifty percent nonrefundable retainer fee, your date and time will be secured.
We look forward to providing you with the most uniquely unforgettable experience. All clients receive responses within 72 hours. Please check your spam or junk mail for our response if you do not see it in your main email inbox.
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Frequently ASKED QUESTIONS Hotel Decor
Where is The Luxury Experience RI located?
The Luxury Experience RI is located in Warwick, Rhode Island. We service Rhode Island, Massachusetts, and Connecticut. There is a mileage fee beyond a 10-mile radius of the 02886 area code.
Do you set ups in homes, apartments or Airbnb?
No, we do not. We only set up in hotels.
Does The Luxury Experience RI book hotel rooms for the client?
NO. We only provide decorations/ design setup.
Does the client have to be present during the hotel decoration process?
NO.. We request that the client not be in the room and that no personal items are in the room at the time of setup. In order to have clear and complete space to design the most memorable and perfect room design for you and your significant other
How do you gain access to the room?
Client’s typically add the name of the decorator to the hotel reservation, therefore, when we arrive, we can get the key from the front desk ( the key will be left in the room after set up is complete). Other forms of entry are;
1. If you are staying at a hotel that provides digital keys, you can share your key.
2. We can meet you at the time of set up and provide us with a key ( the key will be left in the room after setup is complete).
Do you clean up after?
We do not offer clean up services, however we do leave a clean-up kit and instructions for quick and easy clean up.
Does The Luxury Experience RI travel out of state?
YES. A travel fee is required for all out-of-state bookings that varies depending on date and location.
Frequently ASKED QUESTIONS Luxe Tents
What areas do you provide your Luxe Tent Services?
The Luxury Experience RI is located in Warwick, Rhode Island. We service Rhode Island, Massachusetts, and Connecticut for hotel setups. There is a mileage fee beyond a 10-mile radius of the 02886 area code.
How far in advance do I need to book Luxe Tent Experience?
14-day notice is required for all bookings. Any booking seven days or less will require an additional fee for expedited service and full payment will be due at the time of booking.
Will you stay during my experience?
No. We do not stay on site during your Luxe Tent Experience. You are required to remain with your set-up the entire time.
What if it rains on the day of my event?
We do not set up outdoors if there is ANY severe weather conditions in the forecast. If we cannot set up due to weather, we will work with you to reschedule your Luxe Tent event. We will contact you by the day before if weather conditions do not appear to be favorable. If we are unable to reschedule you event right away, you will receive a credit for the price of your event. This credit is redeemable for up to a year after your original booking date. However, if The Luxury Experience RI arrives to location, setup, and then it rains throughout the event, there will not be a refund, or a credit issued.
Can I request a custom setup not on your website?
If you don’t see what you are looking for on our website, please send us an inquiry request.
OUR POLICIES
Booking: 14-day notice is required for all bookings. Any booking seven days or less will require an additional fee for expedited service and full payment will be due at the time of booking.
Hotels: It is the sole responsibility of the client to book their hotel room. We do not book hotel rooms for clients. The client is responsible for ensuring that the hotel is made aware and approves of the room decor set up by our company. If room access is not granted to The Luxury Experience upon arrival, the client will be charged in full for the booking and there will not be any refunds or credits issued.Clients must check into the hotel room before room set up. Any parking or metered fees are the sole responsibility of the client.
Retainer/Reservation: At time of booking, a 50% non-refundable retainer fee, along with a signed contract will be required to secure your requested date.
The remaining balance of will be due 7 days prior to your event. Failure to pay balance will result in cancellation of the event. If booking is less than 7 days prior to the event’s date, the full amount will be due upon booking.
Cancellations: Cancellations made (7) days before your event’s date will be credited for a future reservation within 90 days. All payments are non-refundable. All rebookings are subject to avaliablitly. You are allowed to resechdule ONE time only. There are no exceptions. If you cancel less than (7) days prior to your event date, the non-refundlable retainer fee will be forfeited and will not transfer to another reservation date.
TERMS AND CONDITIONS
- We accept Master, Discover, Visa, and American Express. Cash, Venmo, Apple Pay, Zelle, Cash App and Personal checks ARE NOT ACCEPTED.
- The Luxury Experience RI does not provide clean-up service. However, we will leave a complimentary “clean-up” kit with items & instructions for efficiency.
- The Luxury Experience RI is not responsible for any damages, including but not limited to paint damage, water damage, fire damage, scent allergies, lost or damaged personal or hotel room items, or hotel deposit returns. The hotel room clean-up is the client’s responsibility.